Last updated: 9 August 2026
Pro Tow Car Recovery (“Pro Tow”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
Who we are
Pro Tow Car Recovery provides vehicle recovery and transport services from Luton and surrounding areas.
Contact details
Email: protow.recovery.service@gmail.com
Phone: 07501 074936
Information we collect
When you contact us or request a quote, we may collect information including your name, phone number, vehicle make and model, collection location, destination, date required and any additional information you provide.
We may also receive information you provide when contacting us by telephone, WhatsApp or email.
How we use your information
We use your information to respond to enquiries, provide quotations, arrange vehicle recovery or transport, communicate with you about a booking and maintain appropriate business records.
Lawful basis for using your information
When you ask us for a quote or arrange a recovery or transport service, we process the information needed to take steps at your request before entering into a contract and to perform the service you request. We may also process information where necessary to comply with legal, tax or accounting obligations, or for our legitimate interests in responding to enquiries and operating our business.
Sharing your information
We do not sell your personal information.
Where necessary to arrange or complete a recovery or vehicle transport service, relevant information may be shared with recovery or transport drivers and service partners involved in completing the job.
We may also use service providers that help us operate our website, forms, email and communications.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, or where we are required to retain records for legal, tax or accounting purposes.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from loss, misuse or unauthorised access.
Your rights
Depending on the circumstances, you may have rights to request access to your personal information, ask us to correct or erase it, restrict how we use it, object to certain uses, or request data portability. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how we use your personal information.
To contact us about your information, email:
protow.recovery.service@gmail.com
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on this website.